Initial Response
We acknowledge your message within two business days with a direct reply to your inquiry or a request for additional details.
Get in Touch
Contact Our Team
Use this form for questions about upcoming rides, meetup registration, or route information. We respond within two business days with factual details. Our replies provide general information and do not constitute professional advice.
Message Us
Send a Message
Complete the form with your inquiry details. All fields marked with an asterisk are required. We handle your data in accordance with our Privacy Policy.
Response Times
What to Expect After Contacting Us
Detailed Information
For ride or meetup registrations, we provide venue details, preparation notes, and any relevant schedule updates in our response.
Follow-Up Support
If your question requires further discussion, we schedule a follow-up via email or phone at a time that suits your availability.
Availability
Business Hours
Our team processes inquiries during standard business hours. Messages received outside these times are handled on the next business day.
Monday — Friday
09:00 – 17:00 CET
Phone and email support available
Saturday
10:00 – 14:00 CET
Email support only; phone unavailable
Sunday
Closed
Messages queued for Monday response
Public Holidays
Closed on Swedish public holidays
Response times may extend by one business day
Other Channels
Additional Ways to Reach Us
Beyond the contact form, you can reach our team through the channels below. For ride-specific questions, include the ride name and your preferred date in your message.
Phone Inquiries
Call us at +46 10 516 44 80 during business hours for immediate assistance with ride registration or meetup attendance questions.
Direct Email
Send your inquiry directly to hello@shoulderhip.world. Include your name and a clear subject line describing the nature of your request.
In-Person Visits
Visit our office at Södermannagatan 21, 116 40 Stockholm during business hours. We recommend scheduling an appointment via the contact form first.
General Questions
For questions about our services, educational products, or community programs, the contact form is the most efficient channel for a documented response.
FAQ
Contact-Related Questions
Include your name, the type of inquiry (ride registration, meetup attendance, route consulting, or general question), and any relevant dates or preferences. The more specific your message, the faster we can provide a useful response.
Your data is processed in accordance with our Privacy Policy and applicable GDPR requirements. We use your information solely to respond to your inquiry and retain it only for as long as necessary to fulfill that purpose.
Yes, we accept inquiries in both English and Swedish. Our team is bilingual and will respond in the language you use in your message.
Location
Södermannagatan 21
116 40 Stockholm, Sweden
Find Us in Stockholm
Our office is located on Södermannagatan in the Södermalm district, accessible by bicycle via dedicated cycle lanes from most central Stockholm areas.
ShoulderhipSödermannagatan 21
116 40 Stockholm, Sweden